Policies
Privacy, refunds, and cookies — everything about how we handle your information and orders.
Privacy Policy
Introduction
23rd Heavenly Deli & Market ("we," "us," or "our") operates this website and online store located at 254 8th Ave, New York, NY 10011. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.
Information We Collect
We may collect the following types of information:
Contact Information: Name, email address, phone number, and delivery/pickup details when you place an order or use our contact form.
Order Information: Items purchased, order history, and special instructions.
Payment Information: Payment details are processed securely by our third-party payment provider. We do not store your full credit or debit card number on our servers.
Automatically Collected Information: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies (see our Cookies Policy for details).
How We Use Your Information
We use the information we collect to:
• Process and fulfill your orders • Communicate with you about your order or inquiries • Improve our website and services • Send updates or promotions, if you opt in • Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share information with:
Service Providers: Our website platform (Odoo) and payment processor, who process data on our behalf to operate the site and handle transactions.
Legal Requirements: If required by law, regulation, or legal process.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To make such a request, contact us using the information below.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
23rd Heavenly Deli & Market
254 8th Ave, New York, NY 10011
Phone: (929) 797-5114
Email: [email protected]
Last updated: July 2, 2026
Refund Policy
Overview
At 23rd Heavenly Deli & Market, we want you to be happy with every order. Because we sell fresh, made-to-order food and perishable grocery items, our refund policy works a little differently than a typical retail store. Please read below to understand how we handle order issues, cancellations, and refunds.
Food & Perishable Items
Due to health and safety standards, we cannot accept returns on food items once they have left our store. If there is a problem with your order — wrong item, missing item, or a quality issue — please contact us within 2 hours of pickup or delivery so we can make it right.
Order Issues We'll Resolve
We will offer a replacement, store credit, or refund (at our discretion) if:
• You received the wrong item • An item was missing from your order • An item arrived spoiled, damaged, or not as described • Your order was significantly delayed or not fulfilled due to our error
How to Request a Refund or Replacement
Contact us as soon as possible with your order number, a description of the issue, and (if applicable) a photo of the item. You can reach us by:
Phone: (929) 797-5114
Email: [email protected]
In person: 254 8th Ave, New York, NY 10011
We aim to respond to all refund requests within 24 hours.
Order Cancellations
Orders can be cancelled free of charge before we begin preparing them. Once preparation has started, we are unable to cancel the order since the food has already been made. If you need to cancel, contact us immediately by phone for the fastest response.
Refund Method
Approved refunds will be issued to your original method of payment and may take 3–7 business days to appear on your statement, depending on your bank or card issuer. In some cases, we may offer store credit instead, with your agreement.
Change of Mind
Because our products are fresh and made to order, we are not able to offer refunds simply for a change of mind once an order has been placed and preparation has begun.
Non-Food / Grocery Items
For unopened, non-perishable grocery items purchased in error, please contact us within 24 hours of purchase to discuss an exchange or store credit. Proof of purchase is required.
Contact Us
If you have any questions about this Refund Policy, please reach out:
23rd Heavenly Deli & Market
254 8th Ave, New York, NY 10011
Phone: (929) 797-5114
Email: [email protected]
Last updated: July 2, 2026
Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and understand how visitors use the site.
How We Use Cookies
23rd Heavenly Deli & Market uses cookies to:
• Keep items in your cart as you browse our online store • Remember your login session if you have an account • Understand how visitors use our website so we can improve it • Support features like our embedded store location map
Types of Cookies We Use
Essential Cookies: Required for the website and online store to function — for example, keeping your shopping cart intact as you browse, or keeping you securely logged in. The site cannot work properly without these.
Functional Cookies: Remember your preferences, such as language or display settings, to make your visit more convenient.
Analytics Cookies: Help us understand how visitors interact with our website (such as which pages are viewed most) so we can improve the experience. This data is aggregated and does not directly identify you.
Third-Party Cookies: Some pages on our site (such as our store location map) embed content from third-party services like Google Maps. These services may set their own cookies when the embedded content loads, governed by their own privacy and cookie policies.
Third-Party Services We Use
Google Maps: Used to display our store location. Google's use of cookies is governed by Google's own Privacy Policy.
Payment Processor: When you check out, our payment processor may set cookies to securely process your transaction. These are governed by the payment provider's own policies.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically:
• Block all cookies • Delete existing cookies • Set your browser to notify you when a cookie is being placed
Please note that blocking essential cookies may affect your ability to use certain features of our website, such as placing an order through our online store.
Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in the technology we use or for legal reasons. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about our use of cookies, please contact us:
23rd Heavenly Deli & Market
254 8th Ave, New York, NY 10011
Phone: (929) 797-5114
Email: [email protected]
Last updated: July 2, 2026
Policies
Privacy, refunds, and cookies — everything about how we handle your information and orders.
Privacy Policy
Introduction
23rd Heavenly Deli & Market ("we," "us," or "our") operates this website and online store located at 254 8th Ave, New York, NY 10011. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.
Information We Collect
We may collect the following types of information:
Contact Information: Name, email address, phone number, and delivery/pickup details when you place an order or use our contact form.
Order Information: Items purchased, order history, and special instructions.
Payment Information: Payment details are processed securely by our third-party payment provider. We do not store your full credit or debit card number on our servers.
Automatically Collected Information: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies (see our Cookies Policy for details).
How We Use Your Information
We use the information we collect to:
• Process and fulfill your orders • Communicate with you about your order or inquiries • Improve our website and services • Send updates or promotions, if you opt in • Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share information with:
Service Providers: Our website platform (Odoo) and payment processor, who process data on our behalf to operate the site and handle transactions.
Legal Requirements: If required by law, regulation, or legal process.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To make such a request, contact us using the information below.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
23rd Heavenly Deli & Market
254 8th Ave, New York, NY 10011
Phone: (929) 797-5114
Email: [email protected]
Last updated: July 2, 2026
Refund Policy
Overview
At 23rd Heavenly Deli & Market, we want you to be happy with every order. Because we sell fresh, made-to-order food and perishable grocery items, our refund policy works a little differently than a typical retail store. Please read below to understand how we handle order issues, cancellations, and refunds.
Food & Perishable Items
Due to health and safety standards, we cannot accept returns on food items once they have left our store. If there is a problem with your order — wrong item, missing item, or a quality issue — please contact us within 2 hours of pickup or delivery so we can make it right.
Order Issues We'll Resolve
We will offer a replacement, store credit, or refund (at our discretion) if:
• You received the wrong item • An item was missing from your order • An item arrived spoiled, damaged, or not as described • Your order was significantly delayed or not fulfilled due to our error
How to Request a Refund or Replacement
Contact us as soon as possible with your order number, a description of the issue, and (if applicable) a photo of the item. You can reach us by:
Phone: (929) 797-5114
Email: [email protected]
In person: 254 8th Ave, New York, NY 10011
We aim to respond to all refund requests within 24 hours.
Order Cancellations
Orders can be cancelled free of charge before we begin preparing them. Once preparation has started, we are unable to cancel the order since the food has already been made. If you need to cancel, contact us immediately by phone for the fastest response.
Refund Method
Approved refunds will be issued to your original method of payment and may take 3–7 business days to appear on your statement, depending on your bank or card issuer. In some cases, we may offer store credit instead, with your agreement.
Change of Mind
Because our products are fresh and made to order, we are not able to offer refunds simply for a change of mind once an order has been placed and preparation has begun.
Non-Food / Grocery Items
For unopened, non-perishable grocery items purchased in error, please contact us within 24 hours of purchase to discuss an exchange or store credit. Proof of purchase is required.
Contact Us
If you have any questions about this Refund Policy, please reach out:
23rd Heavenly Deli & Market
254 8th Ave, New York, NY 10011
Phone: (929) 797-5114
Email: [email protected]
Last updated: July 2, 2026
Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and understand how visitors use the site.
How We Use Cookies
23rd Heavenly Deli & Market uses cookies to:
• Keep items in your cart as you browse our online store • Remember your login session if you have an account • Understand how visitors use our website so we can improve it • Support features like our embedded store location map
Types of Cookies We Use
Essential Cookies: Required for the website and online store to function — for example, keeping your shopping cart intact as you browse, or keeping you securely logged in. The site cannot work properly without these.
Functional Cookies: Remember your preferences, such as language or display settings, to make your visit more convenient.
Analytics Cookies: Help us understand how visitors interact with our website (such as which pages are viewed most) so we can improve the experience. This data is aggregated and does not directly identify you.
Third-Party Cookies: Some pages on our site (such as our store location map) embed content from third-party services like Google Maps. These services may set their own cookies when the embedded content loads, governed by their own privacy and cookie policies.
Third-Party Services We Use
Google Maps: Used to display our store location. Google's use of cookies is governed by Google's own Privacy Policy.
Payment Processor: When you check out, our payment processor may set cookies to securely process your transaction. These are governed by the payment provider's own policies.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically:
• Block all cookies • Delete existing cookies • Set your browser to notify you when a cookie is being placed
Please note that blocking essential cookies may affect your ability to use certain features of our website, such as placing an order through our online store.
Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in the technology we use or for legal reasons. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about our use of cookies, please contact us:
23rd Heavenly Deli & Market
254 8th Ave, New York, NY 10011
Phone: (929) 797-5114
Email: [email protected]
Last updated: July 2, 2026